Frequently Asked Questions (FAQ)
About Our Products
What kind of products does Exersify sell?
Exersify offers a curated range of high-quality cosmetics designed for everyday beauty. Our collection includes eyebrow pencils, eyeshadow sticks and palettes, eyeliners, lipsticks, lip balms, liquid blush, concealers, foundations, and base creams — all crafted to deliver natural, long-lasting results.
Are Exersify products suitable for sensitive skin?
Yes! Many of our products are formulated to be gentle on all skin types, including sensitive skin. Several products in our range are cruelty-free, fragrance-free, and vegan. We recommend checking the individual product description for specific attributes before purchasing.
Are your products cruelty-free and vegan?
A number of our products are cruelty-free and vegan, including our Triangle Tip Double Ended Eyebrow Pencil and Original Liquid Mineral Concealer. Product-specific certifications are listed in each product's description. We are committed to expanding our cruelty-free range.
Are the products waterproof?
Many of our products feature waterproof or water-resistant formulas, including our eyebrow pencils, eyeshadow sticks, lipsticks, liquid blush, and concealers. Look for "Waterproof" or "Water-resistant" in the product description to confirm.
How long do the products last on the skin?
Our products are formulated for long-lasting wear — most are designed to stay put all day without smudging, fading, or transferring. For best results, we recommend using a primer before application and a setting powder or spray to lock in your look.
Application Tips
I'm a beginner. Which products are easiest to use?
We have several products designed with beginners in mind. Our Ultra Slender Beginner Lazy Eyebrow Pencil features an ultra-fine tip that makes it nearly impossible to over-apply. Our Two Color Gradient Eyeshadow Powder Palette and Pearly Matte Finish Waterproof Eyeshadow Stick are also great starting points — just swipe and blend with your fingertip for an effortless look.
How do I choose the right shade for my skin tone?
For eyebrow products, choose a shade that closely matches your natural hair color — or go one shade lighter for a softer, more natural finish. For foundations and concealers, match the shade to your skin tone as closely as possible. When in doubt, opt for a slightly lighter shade and build coverage gradually.
How do I make my makeup last longer?
For longer-lasting wear, we recommend: starting with a clean, moisturized face; applying a primer before foundation or eyeshadow; using our Silky Repair Essence Base Cream as a makeup base; and finishing with a light dusting of setting powder. Our waterproof formulas are also designed to hold up through heat, humidity, and long days.
Can I use the eyeshadow sticks as eyeliner or highlighter?
Absolutely! Our Rotating Eyeliner Pen and Pearly Matte Finish Waterproof Eyeshadow Stick are multi-purpose tools that can be used as eyeshadow, eyeliner, or highlighter. Apply to the inner corner of the eye or along the brow bone for an instant brightening effect.
How do I remove Exersify makeup?
Our waterproof formulas are designed to last — but they remove cleanly and easily with a gentle makeup remover or micellar water. We recommend using a cotton pad soaked in remover and pressing gently onto the skin before wiping away. Avoid rubbing, which can irritate the skin.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location. Once your order is placed, you will receive a confirmation email with tracking information. Please refer to our Shipping Policy page for estimated delivery times by region.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping rates and delivery times vary by destination. Please check our Shipping Policy for full details.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery in real time.
Returns & Exchanges
What is your return policy?
We want you to love every product you receive. If you are not satisfied with your purchase, please contact us within the return window specified in our Returns Policy. Items must be unused and in their original packaging to be eligible for a return.
What if I received a damaged or incorrect item?
We sincerely apologize if this has happened. Please contact our customer support team as soon as possible with your order number and a photo of the item, and we will make it right promptly.
Contact Us
How can I get in touch with Exersify?
We'd love to hear from you! If you have any questions, concerns, or feedback, please reach out to our customer support team via the Contact Us page on our website. We aim to respond to all enquiries within 1–2 business days.